FREQUENTLY ASKED QUESTIONS

If you’re not quite sure which size is right for you, refer to our size guides. They’re located next to the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

No, we do not price match with other retailers or online stores.

You do not need an account to place an order. However, to save your favorites and view your order history you will have to create an account.

If you need to redeem a Gift Card, check your email for the Gift Card code sent to you or look on the back of the physical card. If you have any trouble doing so, please contact our Customer Care team at shop@sakoll.com for help.

Yes, our Customer Care team would be happy to assist you with placing an order. Call us at 720-900-6942.

If your item is on pre-order it will be shipped by the date shown in the product description. In certain situations, preorder dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged upon checkout to confirm your reservation but can always cancel it prior to shipment.

Please refer to our complete shipping policy here.

SAKOLL is pleased to offer shipping worldwide.

International orders are subject to duties and taxes determined by the country to which they are shipped. SAKOLL does not control these fees nor are they refundable. Please read our shipping & return policies for specific information regarding international shipments.

Once an order is placed we have 30 minutes to edit or cancel the order within business hours. We recommend calling us at 720-900-6942 with the updated information. We are unable to edit or cancel orders outside of this 30-minute window once they are placed.

All GROUND shipping orders placed Monday-Friday will be processed and shipped within 1-3 business days. If your order is placed on Saturday/Sunday, your processing time begins on Monday.

All orders placed on Saturday and Sunday will be processed on Monday. We do not ship on the weekend or holidays.

For Domestic Orders - Your location and the shipping method you choose will determine when your order will be delivered. Once the order leaves our warehouse, SAKOLL is not responsible for nor does it have any control over any delays in your order. All shipments are sent from our warehouse in Belgrade, Montana.

For International Orders - We ship international orders with various carriers. Typically once an international order leaves our warehouse it will arrive to you within 7-10 business days depending on your location. Once the order leaves our warehouse, SAKOLL is not responsible for nor does it have any control over any delays in your order by the shipper.

SAKOLL has no control over duties, import fees, or customs fees. You are responsible for these fees unless otherwise noted by SAKOLL.

SAKOLL will not accept returned packages in the event you are unable or unwilling to pay these fees.

We do our best to ensure that orders arrive at the time you expect them to. When selecting any express shipping method, please bear in mind that the carriers are only able to provide an estimated delivery date. On rare occasions, packages can arrive outside the estimated delivery date. SAKOLL is not responsible nor has control over these situations.

Shortly after checkout you will receive a confirmation email with all details regarding your order such as items purchased, shipping address provided, and an order number.

SAKOLL is not responsible for lost packages. Please contact the transit carrier with whom your shipment was processed.

While we would love to meet you, we do not offer the ability to pick up your order at this time. We hope to implement this in the future.

Need a different size? Just don't love it? That's okay, we offer a money back guarantee (excluding shipping costs if applicable) within 14 days of delivery. If you need to start a return, please do so here.

At this time, we do not offer exchanges. In order to receive a new size, you will need to place a new order. You can begin your return for a store credit or refund here. Returns for refunds are not subject to any fees, however, the original cost of shipping will be deducted from the refund. All returns have a 7-10 business day processing time once received to our warehouse.

If you would like assistance with this process please email us at shop@sakoll.com

To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deodorant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will not be sent back to the customer.

As long as the item(s) you are returning are not final sale, you can request a return label to ship your item(s) back within 10 days of delivery either for a refund to your original form of payment or a site credit.

You can begin your return HERE.

International returns fees will be deducted from your refund based on the amount of the DHL label provided for your return.

Please note that should you decide to make a return outside of our returns portal, any fees incurred by sakoll.com will be deducted from your refund.

If you receive a damaged item please contact shop@sakoll.com within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.

Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

We are not responsible for any non sakoll.com merchandise returned to us - such items will be discarded upon receipt.

Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

If your return comes back to our warehouse in multiple shipments, it may take longer to process your refund.

If the item you ordered is damaged upon delivery, please do not follow the normal return process. We ask that you reach out to our customer service team within 48 hours of delivery at shop@sakoll.com and we will assist you with this!

If you receive a final sale item that is damaged, please email us so that we can send you a replacement. If we do not have a replacement for the item, then you will receive a store credit.

If your order arrived in multiple shipments, under the same order number, you can return the pieces together! You can initiate your return here. 

If you return your order in multiple shipments, you will incur an additional $15 processing fee. If you are returning in multiple shipments, or at different times, you will need to request a new label, as labels cannot be used more than once. 

If you have any questions on your return, please do not hesitate to contact us at shop@sakoll.com

We accept the following tenders: Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, AfterPay, Klarna, Venmo, Shop pay and PayPal.

Shop Pay, Afterpay, & Klarna, are services that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments without any interest. Please refer to each service offering's website for more information:

Shop Pay
Afterpay
Klarna

Of course! Shop our SAKOLL Gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient. If you'd like a physical gift card, please denote that when placing the order.

SAKOLL Gift Cards are non-refundable and do not expire.  

Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.

Of course! Each outfit is linked to the corresponding items it contains. You may select a different size for each individual piece of an outfit.

Nope! Our stylists spend countless hours searching across the globe to style the perfect outfits for you but, if you just need one part of the outfit you can simply select the chosen piece and proceed to checkout.

Certainly. If you'd like to purchase an additional item for you or a friend or would like to test multiple sizes, visit the individual product page and add another to the cart.

Yes, you may return a single piece from an outfit unless the item is a final sale item. Start your return here and enjoy the rest of your outfit!

Want to style a specific outfit with silver heels instead of black? No problem! Deselect the silver heels when checking out and simply find another pair of heels that you prefer on our site. Add them to cart and your ready-to-wear outfit will be on the way!